Amulya Infotech India Pvt. Ltd. – ISO 9001:2015 Certified

Amulya Infotech India Pvt. Ltd. holds ISO 9001:2015 certification, awarded by Bureau Veritas, a globally recognized certification body for quality standards. This certification reflects the company’s commitment to delivering high-quality services and maintaining strong operational processes.

At Amulya Infotech, every team member—from top management to trainees—actively supports the implementation of the Quality Management System (QMS). As a result, the organization consistently focuses on continuous improvement, operational excellence, and superior service delivery across all business areas.

The Quality Management System covers multiple service areas, including:

• Information Technology Support Services
• Contact Center Services
• Web Design Services
• Multimedia Solutions

To maintain quality standards, Amulya Infotech follows a structured monitoring process. For example, the company regularly evaluates service performance through client feedback, self-assessments, management reviews, and internal quality audits. In addition, clearly defined quality targets help teams measure progress and improve performance.

Furthermore, the company conducts regular training programs to keep employees updated on current technologies, industry standards, and regulatory requirements. Bureau Veritas also performs annual external audits to verify that Amulya Infotech consistently complies with ISO 9001:2015 quality standards.

Quality Policy

At Amulya Infotech, we commit to delivering reliable services while continuously improving our systems and processes. Our quality policy focuses on the following principles:

• Deliver maximum satisfaction and respect to our customers
• Provide customized, comprehensive, and cost-effective solutions on time
• Adapt and evolve to meet changing customer requirements
• Continuously improve service quality, operational performance, and systems
• Ensure compliance with all applicable statutory and regulatory requirements

Quality Objectives

Amulya Infotech follows clearly defined quality objectives to enhance performance and service delivery:

• Maintain committed Turnaround Time (TAT) for all services and projects
• Improve overall customer satisfaction levels
• Reduce internal non-conformances
• Increase operational efficiency across teams
• Continuously enhance employee skills and expertise